- Focus Module 2: Interpersonal and Non-Verbal Communication
- s: Developing active listening skills, interpreting body language, and building professional rapport.
- Suggested Online Materials:
- Watch TED Talks on “body language” and “active listening.”
- Read articles about building rapport and emotional intelligence (EQ) in the workplace.
- Explore tutorials on providing and receiving constructive feedback.
- Checklist Questions:
- What are the key differences between hearing and active listening? List three techniques you can use to become a more active listener.
| Hearing is a passive process where a person simply perceives sound without fully understanding it. Active listening, on the other hand, requires focus, attention, and understanding of the message being delivered.
Three techniques to become a more active listener are: 1.Maintaining eye contact to show attention. 2.Avoiding interruptions while the speaker is talking. 3.Paraphrasing or summarizing what the speaker said to ensure understanding. |
- Describe five types of non-verbal cues and what they might communicate in a professional meeting.
| Five types of non-verbal cues are facial expressions, eye contact, posture, gestures, and tone of voice.
Facial expressions can show emotions such as agreement or confusion. Eye contact shows confidence and attention. Posture reflects professionalism and interest. Gestures help emphasize important points. Tone of voice can indicate enthusiasm, seriousness, or uncertainty. In a professional meeting, these cues help support verbal communication and show engagement. |
- How can you use feedback as a tool for professional growth, both when giving and receiving it?
| Feedback can be used as a tool for professional growth by helping individuals identify their strengths and areas for improvement.
When giving feedback, it should be clear, constructive, and respectful. This helps others improve their performance without feeling discouraged. When receiving feedback, a person should listen openly, avoid being defensive, and use the feedback to improve skills and performance. By using feedback effectively, professionals can continuously develop and enhance their work quality. |