PERTANYAAN :
Module Question 2
- What are the key differences between hearing and active listening? List three techniques you can use to become a more active listener.
- Describe five types of non-verbal cues and what they might communicate in a professional meeting.
- How can you use feedback as a tool for professional growth, both when giving and receiving it?
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BUKTI :
- Hearing is passive you simply perceive sound. Active listening is intentional you focus, understand, interpret, and respond thoughtfully.
3 techniques :
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Maintain eye contact and minimize distractions.
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Paraphrase or summarize what the speaker said to confirm understanding.
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Ask clarifying questions to deepen understanding.
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Facial expressions – Show emotions (interest, confusion, agreement).
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Eye contact – Indicates confidence, attention, and respect.
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Posture – Upright posture shows professionalism and engagement; slouching may signal boredom.
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Gestures – Hand movements can emphasize points or show enthusiasm.
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Tone of voice – Conveys confidence, urgency, sarcasm, or sincerity.
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When giving feedback:
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Be specific and focused on behavior, not personality.
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Offer constructive suggestions for improvement.
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Maintain a respectful and supportive tone.
When receiving feedback:
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Listen without becoming defensive.
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Ask for clarification if needed.
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Reflect on it and apply improvements.
Feedback helps identify strengths, correct weaknesses, and continuously improve professional performance.
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